Tuesday, December 22, 2009

Bank of America Catch 22

Bank of America still has not found my huge payment to them, although they took it out of my account to pay off my mortgage. Today they told me everything they supposedly did yesterday to fix things never really happened. Their rep said they didn't know where the money was, although they admit it is no longer in my savings account. And they admit I did send it to the mortgage account, although it apparently entered the twilight zone or an alternative universe.

While at the bank I was heard to say that I hoped none of the executives got any bonuses for christmas. I heard a voice in the back ground say, 'me too.'

I will give them until christmas eve to clear all of this up. Then I have no idea what I will do about my huge amount of missing money except maybe go visit the New Mexico CEO for the bank. I know there is one but there is no possible way to see or talk to him on the phone or email. Silly me, why would he want to talk to a lowly customer. I keep trying to call him at the main bank but no one answers during business hours. Sounds like something out of "Catch 22."

3 comments:

Ken said...

Executive Customer Relations general line: 704-386-5687

Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
nancy.m.condos@bankofamerica.com

Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264

Corporate Headquarters: 704-386-5972 / 704-386-5681
Operator: 800-900-9000 (press 0 twice)

Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

Jim Baca said...

I tried to email Ms. Condos and apparently that email address is non functional. Can they do anything right?

gregjsmith said...

I have a relative who had a mortgage with BoA. They were getting behind, made a large payment to BoA to catch up. BoA lost their payment and foreclosed. Later, BoA found them money and refunded but it was too late for the foreclosure.