One of the things that I like about having a blog is being able to rage about bad service. This time it is my long time rental car agency, Hertz, that has me upset. I think they are a good company that is sinking fast when it comes to service. I have used them exclusively for a decade but now they are off my A-Team list. The last three times I have used them they have screwed up. First it was a car so dirty I had to stop and get it vacuumed out. Then in Hawaii we had reserved a seven passenger vehicle and they gave us a five passenger vehicle. This trip to Baltimore over the weekend was also ruined by a car that had been the scene of a cigar smoking contest with numerous holes burned in the seat and a stench that could be smelled outside the car. Of course, we are supposed to get non smoking cars.
Every time they mess up they offer a $25 dollar coupon for your next rental. Screw that. I want a clean car and good service. Besides, I always lose the coupon.
When I called them to complain today I was notified that it would be 23 minutes before someone could help me on the phone.
I wonder if Avis is still trying harder.
Southwest Airlines service to Baltimore and back was great. Hertz could learn something about service from them.