Thursday, November 10, 2011

Where is PNM?

The Public Service Company of New Mexico just told 100,000 of its customers to go screw them selves.  So much for their personal commitment to our state. They have announced that they are closing all of their pay stations where customers can come in to make their payments or interact with a human being on other issues.  Of course, these would mostly be poor people who can't make their payments on line or would like to speak with someone in Spanish.  With 498,000 electric customers you just know their might be many people who need a personal customer service interaction.  After all, this is one of the few large corporations still headquartered in Albuquerque.

 This PNM is not the one that used to be an involved company with community service and a record of generous charitable giving.  Another 18 PNM employees will be let go into a merciless job market.  PNM is becoming a run of the mill corporation that values only the bottom line.

Having said that, they are pretty good at providing reliable electric service.


Rodney said...

It pisses me off to no end that I have to mail my Public Service Company of NEW MEXICO, and my NEW MEXICO Gas Company payments to freaking Denver Colorado!!!!

I'd vote for me if I ran because if elected, I promise I will introduce legislation that will require any licensed monopoly utility operating in New Mexico to maintain it's billing processing operations with New Mexico.

Valerie said...

Hi, I work for PNM and wanted to share a few additional points. First, thanks for the comment about our reliability. We get tons of compliments from people who have moved here from other states and know how good we have it here, but it’s nice to hear from a long-time customer, too.

About the offices – you’re making some generalizations that aren’t supported by the facts. People who pay in person come from various income levels. But you’re right that customers may need personal interaction at one time or another, and that’s still available with a phone call to any of our Albuquerque-based customer service representatives (Spanish option available). We also set up a big network of payment options at Western Union locations around the state, and most of these have longer hours than we did, and weekend hours too.

Two more points. To the blog post below, payment processing is a volume-based business with only a handful of places that do it. When we sought bids for a company to process payments, we unfortunately didn’t get any N.M. bids.

And as to community involvement and support, I’m happy to report it is still going strong. Check out our Foundation’s Facebook page one of these days to get a look at some of the things we’re doing in the communities!